Untitled Welcome to the Cougars WebStore! We are very excited to introduce the new Spanish Springs High School Cougars WebStore for students, parents and the community. This online store allows parents and their student to easily purchase student items, pay for student activities and student class or lab fees, all securely via the internet.  Students:You already have an account set up for you in the WebStore since you are a student at our school. Log into your account with the following: Username = Student ID numberPassword = first initial and last name – no spaces and all lower case letters. If there is a hyphen, space or roman numerals included in your name, those would be included in your password as well. Examples: John Smith = jsmithEmily Chan-Norris = echan-norrisVanessa Del Rosario = vdel rosarioMichael Hudson II = mhudson ii Parents:You can log in as your child to buy items on their account. However, if you have multiple children at our school, it is HIGHLY recommended that you create your own account on our WebStore and assign your children to your personal account. This will allow you to purchase all of their school items together in 1 transaction. For specific instructions on how to create your own account and assign your students, please click on the Quick Start Guide on the left side of the WebStore homepage. Community Members:You will need to create your own account using your own username and password. For specific instructions on how to create your own account and assign your students, please click on the Quick Start Guide on the left side of the WebStore homepage. All you’ll need to have when you set up your account is your billing address and email address. Email Addresses:Our WebStore only allows unique email addresses to be stored in the system. So if you do have multiple children and log in and try to make purchases for each student, you will NOT be able to enter the SAME email address for each child in their separate accounts. Therefore, we do recommend you create your own account and assign your students to your account see above all attached to your email address. Forgot Your Username/Password? After youve successfully set up your account and entered in an email address, if you ever forget your Username or Password, you can use the “Forgot your Username” or “Forgot Your Password” links on the homepage of the WebStore. These links are located directly above the Username and Password text boxes on the left side of the homepage under the Login box. Enter in your email address to receive instructions on how to reset your password or an email that notifies you of your Username. Item Pickup Apparel:After purchasing apparel online, you will receive a confirmation email that outlines the items that you purchased. Please bring your confirmation email along with your Student ID to the Student Store in order to pick up your item. Processing  Fees:If you are seeing a processing fee on our store, this is because we are charged a transaction fee from a broker to handle credit card and debit card purchases and we are passing that expense to the consumer. We are not making any money on the processing fees. If you would like to avoid the processing fee, you must deal directly with the school and pay with a check or cash. Refunds:Transaction fees are non-refundable and any online purchases will not be credited back to your credit card. All refunds are handled directly through the school bookkeeper so please bring your confirmation email and your student ID directly to the main office and ask for the bookkeeper. We will ask you why you are requesting a refund. Due to our refund policy, we ask that you please take proper caution when purchasing online to ensure that all items bought by you or your child are correct.  PLEASE REFRAIN FROM CLICKING THE ORDER SUBMIT BUTTON MULITPLE TIMES! We are very proud of our online store and encourage you to create your account as soon as possible. If you have any questions on how to login to the store, click on the Quick Start Guide for more detailed instructions on how to setup your account or log in as a student, parent, faculty or staff or member of the general public. Any other questions, suggestions or comments can be emailed to ccasbarro@washoeschools.net  or call 775-424-7029. 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