Welcome to the Santa Susana High School WebStore! We are very excited to introduce the Santa Susana High School WebStore for students, parents and the community. This online store allows parents and their students to easily and securely purchase school items online. Students: You already have an account set up for you in the WebStore. Log into your account with the following: Username = Student ID number Password = first initial and last name – no spaces and all lower case letters. If there is a hyphen, space or roman numerals included in your name, those would be included in your password as well. Examples: John Smith = jsmith Emily Chan-Norris = echan-norris Vanessa Del Rosario = vdel Rosario Michael Hudson II = mhudson ii Parents: You can log in under your student’s account to purchase items for your child. If you have multiple children at our school, you may create your own account on our WebStore and assign your children to your personal account. This will allow you to purchase their school items together in 1 transaction. For specific instructions on how to create your own account and assign your students, please click on the Quick Start Guide on the left side of the WebStore homepage. Community Members: Please create a new account using your own username and password. For specific instructions on how to create your own account, click on the Quick Start Guide on the left side of the WebStore homepage. You will need your billing address and email address to set up your account. Forgot Your Username/Password? After youve successfully set up your account you may use the “Forgot Your Username” or “Forgot Your Password” links on the homepage of the WebStore. These links are located directly above the Username and Password text boxes on the left side of the homepage under the Login box. Enter in your email address to receive instructions on how to reset your password or an email that notifies you of your Username. If you do not receive an email, be sure to examine your spam folder. Item Pickup: After purchasing online, you will receive a confirmation email detailing the items that you purchased. Please bring your confirmation email along with your Student ID to the Student Store to pick up your items. Processing Fees: We are charged a transaction fee from a broker to handle credit and debit card purchases. If you see a processing fee on our store, then we are passing that expense to the consumer. We are not making any money on the processing fees. If you would like to avoid the processing fee, you must deal directly with the school and pay with a check or cash. Refunds: Transaction fees are non-refundable and any online purchases will not be credited back to your credit card. All refunds are handled directly through the Student Store. If you are requesting a refund, please bring your confirmation email, student ID, and reason for the request. Due to our refund policy, we ask that you please take proper caution when purchasing online to ensure that all items bought by you or your child are correct. PLEASE REFRAIN FROM CLICKING THE ORDER SUBMIT BUTTON MULTIPLE TIMES! We are very proud of our online store and encourage you to create your account as soon as possible. If you have any questions regarding how to login to the store click on the Quick Start Guide for more detailed instructions. Any other questions, suggestions or comments can be emailed to jennifer.lang@simivalleyusd.org or call 805 520-6585. Thank you for your continued support!